Client Success Manager – Vadodara

Do you believe that a great delivery leads to a happy client, which in turn leads to greater business and references? Do you believe that business case justifications, customer reviews, product knowledge, implementation success & collections are the skills of a great Client Success Manager? You will ensure timely collections, business growth, and great client references by delivering business value, effective reviews and efficient service delivery to clients.

Job Duties

  • Understand client business needs and be able to create functional scope documents based on client requirements. Use knowledge of Product Managers to ensure delivery of technical feasibility requirements/integrations to clients.
  • Have hands-on and in-depth product knowledge to be able to self-create product workflows, provide demos and design systems to the extent of ring-fencing client requirements and delivering as per scope.
  • Use appropriate PMO tools including project Gantt charts, risk issue registers & escalations, organization structure, training, meeting & review schedules for complete and disciplined visibility and health of business relationship to senior management and client representatives.
  • Manage client commercial life cycle including on-boarding, contracting, renewals, payments, upsell business with clients, create advocacy through case-studies and references.

Candidate Profile

  • Should have demonstrated past Project Management experience. PMP / ITI certification is great to have.
  • Excellent Communication, MS Excel, Presentation and Data Visualization skills.
  • Should have basic programming & scripting knowledge. Understand APIs and how they work.


MBA (preferred) + BE / BTech

Job Location



3-7 years

Company Profile

Phonon has taken the paradigm of providing customer interaction solutions to the next level. Phonon launches, Phonon Central – a one-stop platform for functional users to automate all┬ácustomer communications. Central is a scalable, secure, easy-to-use and features rich single-stop platform across channels (voice and text-based) that integrates with the best global Artificial Intelligence and Machine Learning service frameworks. The easy to use Flow Creator gives the flexibility for enterprises to build and execute inbound communication campaigns in minutes.

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