Key Responsibilities:

• You’ll be involved in collaborating with technical owners to create and manage the backlog of product improvements, gathering and creating product requirement documents, creating a product roadmap, executing and supporting a cross-functional team, and improving the overall customer experience of the products.

• Your main KRA lies in improving the existing products; improving user experience, reducing friction areas, improving reliability, improving support SLA, and improving product performance.

• To be successful in this role, you would need to deeply understand the product, the market, and the industry we play in. You will also need good technical knowledge to be able to contribute to the tech-enabled products. You will also need to be a curious problem solver to ensure things are addressed holistically. You’ll be closing work with an amazing team of Tech Owner, QAs, and developers.

• Ultimately, you’ll work with cross-functional teams to improve products and cater to customer needs, fill gaps and increase product satisfaction and confidence.

Desired Candidate Profile:

Attributes / Soft skills

• Curious
• Technical understanding/experience
• Problem-solving, debugging, and critical thinking skills
• Openness to unlearn and learn
• Strong sense of ownership
• Empathy
• Self-starter

Hard skills

• Experience managing complex enterprise SaaS product(s)

• Developer / QA experience is a ++

• Agile Certified Product Manager Product Owner (ACPMPO) is a +

• SAFe Product Manager / Product Owner (SPMPO) is a +

• The project Manager / Support engineer is a +

5+ years of Experience as Product Owner/Manager

Job Location : 

• Vadodara

Grab the opportunity and apply right away! In case of questions, drop us a line at jobs@phonon.io!

Phonon is a leader in customer contact automation processes in the banking, insurance and aviation travel industries. Main components on our services are:

• Middleware systems that integrate with various platforms of our end-users and customers.
• Core systems such as speech recognition, chat bots, telephony and IVR systems that form the core of our products.

Your Role:

You will contribute to development, deployment and delivery of these solutions and products. We are looking at engineers and problem solvers and not mere developers.

Responsibilities

• Coding it up! Right from the UMLs to the prototype and documentation to the solution at scale. You will be responsible for engineering the entire product within the technology framework used within the company.
• Getting it Right! Ensuring that all product corner cases, unit and automation test cases are well defined and conducted prior to any release.
• Automation! Ensuring delivery is automated through the right deployment systems and automation.
• Scaling it up! Your code and applications will be designed to be high quality i.e. .

Desired Skills:

• Design: UML, Wire Framing, DFDs, Requirement Specification Development.
• Scripting and programming skills such as Shell / Bash, J2EE, Angular, React, Kotlin, Spring Framework (Spring Boot, Spring Security), Hibernate, SQL, PL/SQL, Node.js.
• Databases and Business Intelligence tools such as MSSQL, MySQL, MongoDB, PL/SQL, Mongo Compass, Python, MongoDB and Data Visualisation tools.
• Queue Management systems such Apache Kafka, Active MQ.
• Communication software and technologies including FreeSwitch, Asterisk Dialplans, Business Messaging APIs including WhatsApp, SMS, Telegram, Facebook Messenger.
• Protocols and Data Interchange technologies such as SIP, WireShark webRTC, SMPP, FTP, HTTP, WebServices, SOAP, gRPC and cloud streaming.
• Cloud and Automation Tools including: Kibana, Kubernetes, Chef, Ansible, Docker.
• Cloud Systems including AWS, Azure or Google Cloud technologies such as SNS, SES, Compute, Storage, S3.
• Log Management tools such as LogStash, JStack.
• Web Application and Optimisation including httpd, NGINIX, Tomcat, Content Delivery Networks.

Education:

B.E, B.Tech, BCA

Experience

4-8 years

Job Location

Vadodara

Company Profile

Phonon is a global provider of enterprise consumer communication automation services. Phonon automates 3-Million+ customer interactions daily over IVR and text-messaging based channels. Customer service, digital innovation and marketing teams of top airlines, travel businesses, banks, insurers, and eCommerce companies across South Asia and GCC use Phonon’s systems. Phonon’s cloud-based and on-premise solutions include ML & AI-powered IVRs, Chat-bots, ACDs, Outbound Dialers, Click-to-Call and web re-targeting solutions.

Recognized as the “Best Contact Centre Automation Provider” for BFSI sector in the 3rd BFSI innovation summit 2019, organized by eLets Technomedia and Government of Maharashtra. A Deloitte Technology Fast 50 India Winner and a Red Herring Top 100 Asia winner, Phonon is also recognized by CIO Review magazine as one of the most promising Unified Communications Company of India!

You may visit www.phonon.io for more details.