If you’re naturally a helper, enjoy assisting people with product issues, and can explain technical details simply, we’d like to meet you.

Key Responsibilities:

• Acknowledge an incident and track tickets until successfully resolved.
• Do log analysis and data analysis to understand problem and find root-cause.
• Proactive monitoring of systems and communication with customer regarding any variance in service levels.
• Gather and analyze information about the user’s issue and determines the best way to resolve their problem.
• Log, categorize, prioritize, track, and route incidents reported by users or alarms raised by monitoring tools.
• Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems.
• Should have sound knowledge of SQL database and Linux commands

Desired Candidate profile:

• SQL Knowledge, Shell Scripting Knowledge
• Strong written and verbal communication skills.
• Good database SQL knowledge including ability to write and execute complex queries.
• Experience in Linux/Unix (Commands) and Windows Environment.
• Good Aptitude and Problem solving skills.

Education & Experience:

• E.C , Computer Science, Information Technology or MCA
• 1 to 3 years of relevant experience

Grab the opportunity and apply right away! In case of questions, drop us a line at jobs@phonon.io!

Apply now