Backed by exceptional power of Machine Learning and Artificial Intelligence, Phonon offers intelligent, modern, proactive outbound and inbound engagement solutions.
Dynamic Flow Creator
Create and modify omni-channel (voice & visual) flows through an intuitive self-service flow designer.
Scalable & Secure
Compliant with PCI DSS 2.0 security standards and delivered from ISO:27001 data centers, our solutions answer all your needs in one scalable unified suite.
Enhance connectivity between data, applications and devices with our easy API integrations.
Leverage Global AI Platforms
Pre-Integrated with platforms like Google Cloud, Amazon Web Services and IBM Watson to use their AI services at the click of a button.
We help businesses scale their contactability with our Intelligent IVR, Proactive Outbound Engagement, Visual IVR, and Contact Centre Automation products. We have simple solutions for your complex problems!
From an intuitive Flow Designer to global AI integrations, our advanced features have what it takes to help your business grow.
Create and modify IVR flows with ease using an intuitive and user-friendly flow designer. Make changes on the fly with an effortless flowchart based, drag & drop interface.
Ready integrations with global AI providers including Google Cloud, IBM Watson, Microsoft Cortana and Amazon Web Services.
Leverage our machine learning skills to create predictive automation systems for customer queries. Our industry-specific pre-processors and ready flows ensure that you always have the best AI and ML capabilities.
Easy API Integrations
Our simple APIs cover all aspects of system integrations and 3rd party data exchange. Connect all your vital applications into a platform that meets critical needs and bolsters functionality.
Enhanced Agent Productivity
Leverage features like skill based routing, queue management, prioritization etc. to enhance the productivity of your agents handling customer calls & chats.
Reports & Analytics
Monitor real-time dashboards & analytics to gain insights into all the customer interactions. Easily analyse and visualize all the call data with our detailed reports.
Integrated With the Best
From Travel & Aviation to Automobile & OEM, your industry’s communication system is determining your future. Grow better with us!
Travel & Aviation
Engage your customers through their lifecycle journey and beyond; be it pre-booking, pre-travel or post-travel.More
Banking & Financial Services
An integrated communication solution that gets more revenue and better services with faster closures and assured responses!More
Use our solutions to automate customer communication across the insurance life cycle be it sales, network management, persistency or client servicing!More
E-commerce & Logistics
Communication Automation Solutions to help you scale faster and securely enable your business with better margins, speed to fulfil, privacy and fraud management.More
Automobile & OEM
Use technology to automate sales, generate leads and service clients for higher client acquisition and life cycle revenue assurance.More