The World’s Best Communication Automation Platform

All in one system

Group 32 Created with Sketch. 0 1 1 1 0 1 1 0 0 0 1 0

Why Phonon?

Backed by exceptional power of Machine Learning and Artificial Intelligence, Phonon offers intelligent, modern, proactive outbound and inbound engagement solutions.

Consultative Approach

With our customer focused consultative approach, get bespoke and tailor-made solutions to your problems. Get a detailed diagnosis of your automation quotient and strategic recommendations to address your key needs.

Scalable & Secure

Get a streamlined communication experience with us. Compliant with PCI DSS 2.0 security standards, our solutions answer all your needs in one scalable unified suite. With us, you really can have it all!

Seamless Integrations

Enhance connectivity between data, applications and devices with our easy API integrations. Operate seamlessly with the world’s best AI platforms including IBM Watson, Dialogflow, Microsoft Cortana, and Amazon Web Services.

Machine Learning

Get the best in class end-user experience with our machine learning add-ons that let you meet all your communication needs – now and for the future. The world is transforming, we play a big role!!

Our Solutions

We help businesses scale their contactability with our Intelligent IVR, Proactive Outbound Engagement, Visual IVR, and Contact Centre Automation products. We have simple solutions for your complex problems!

  • Intelligent IVR
    Intelligent IVR

    Whatever are your customer’s needs, we recognise them with a predictive, intelligent, and intuitive speech-based IVR solution. With our progressive and predictive dialing, we drive productivity.

    More
  • Contact Centre Automation Suite
    Contact Centre Automation Suite

    Make your day-to-day call centre operations a breeze with our built-in call, chat distribution and reporting including multiple dialling modes and detailed reports.

    More
  • Click to CallTM & Instant Connect
    Click to Call<sup>TM</sup> & Instant Connect

    Use our instant connect for contextual web lead retargeting, personalised client servicing, DealerConnect™, and Multi Authentication. We meet your high standards.

    More
  • Proactive Outbound Engagement
    Proactive Outbound Engagement

    Get the customer experience you desire with our powerful outbound engagement by sending personalised and multi-channel notifications over WhatsApp, SMS, EMail and Voice Calls.

    More
  • Visual IVR
    Visual IVR

    Initiate conversations, qualify leads and complete sign-ups with our customised visual IVR. The future of customer service is here with our multi-modal AI powered bot.

    More
  • Intelligent IVR
  • Contact Centre Automation Suite
  • Click to Call<sup>TM</sup> & Instant Connect
  • Proactive Outbound Engagement
  • Visual IVR

Advanced Features

From an intuitive Flow Designer to global AI integrations, our advanced features have what it takes to help your business grow.

Flow Designer

Create and modify IVR flows with ease using an intuitive and user-friendly flow designer. Make changes on the fly with an effortless flowchart based, drag & drop interface.

AI Integration

Ready integrations with global AI providers including Google Cloud, IBM Watson, Microsoft Cortana and Amazon Web Services.

Machine Learning

Leverage our machine learning skills to create predictive automation systems for customer queries. Our industry-specific pre-processors and ready flows ensure that you always have the best AI and ML capabilities.

Easy API Integrations

Our simple APIs cover all aspects of system integrations and 3rd party data exchange. Connect all your vital applications into a platform that meets critical needs and bolsters functionality.

Enhanced Agent Productivity

Leverage features like skill based routing, queue management, prioritization etc. to enhance the productivity of your agents handling customer calls & chats.

Reports & Analytics

Monitor real-time dashboards & analytics to gain insights into all the customer interactions. Easily analyse and visualize all the call data with our detailed reports.

Industries

From Travel & Aviation to Automobile & OEM, your industry’s communication system is determining your future. Grow better with us!

  • Travel & Aviation
  • Banking & Financial Services
  • Insurance
  • E-commerce & Logistics
  • Automobile & OEM
Travel & Aviation
Travel & Aviation

Engage your customers through their lifecycle journey and beyond; be it pre-booking, pre-travel or post-travel.

More
Banking & Financial Services
Banking & Financial Services

An integrated communication solution that gets more revenue and better services with faster closures and assured responses!

More
Insurance
Insurance

Use our solutions to automate customer communication across the insurance life cycle be it sales, network management, persistency or client servicing!

More
E-commerce & Logistics
E-commerce & Logistics

Communication Automation Solutions to help you scale faster and securely enable your business with better margins, speed to fulfil, privacy and fraud management.

More
Automobile & OEM
Automobile & OEM

Use technology to automate sales, generate leads and service clients for higher client acquisition and life cycle revenue assurance.

More

What Our Customers Say

0bn+ Calls
0bn+ SMS
0bn+ Email
0bn+ Chats

Trusted By The Best

Request a Demo

Please fill this form to request a demo

Top
Wordpress Social Share Plugin powered by Ultimatelysocial