Contact Center Automation for E-commerce & Logistics

Our unique and integrated solutions help the players of E-commerce and Logistics to serve their consumers in the most efficient and best possible manner.

E-commerce & Logistics

Use Cases

Retargeting & Click-to-Call

Increase your customer’s purchase rate by sending promotional SMS/calls/notifications based on their actions on your app or website.

Click to CallTM & Instant Connect
Number Masking

Protect the customer and delivery agent’s identity by enabling number masking using virtual numbers to securely connect them.

Proactive Outbound Engagement
Order Status and FAQ Bots

Quickly respond to your customer’s frequently asked questions such as order/shipment tracking, returns, etc.

Visual IVR
Predictive Customer Support

Leverage interactive voice response for customer’s refund/order change request, payment status, and much more. Connect them seamlessly to the relevant agent for complex queries.

Intelligent IVR
Contact Centre Automation Suite
Multi-Factor Authentication

Ensure security and reduce fraud risk through multi-factor authentication on online purchases, cash on delivery requests and delivery of high value commodities.

Click to CallTM & Instant Connect

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