𝗜𝘁’𝘀 𝗡𝗼𝘁 𝗝𝘂𝘀𝘁 𝗮 𝗖𝗮𝗹𝗹 𝗔𝗻𝘆𝗺𝗼𝗿𝗲 — 𝗜𝘁’𝘀 𝗮 𝗖𝗼𝗻𝘃𝗲𝗿𝘀𝗮𝘁𝗶𝗼𝗻

Remember when customer interaction started and ended with a phone call? That’s simply not enough anymore.

Today’s customers don’t want to “𝗰𝗮𝗹𝗹 𝗮𝗻𝗱 𝘄𝗮𝗶𝘁.” They expect instant answers across their preferred channels—whether it’s 𝗪𝗵𝗮𝘁𝘀𝗔𝗽𝗽, 𝗦𝗠𝗦, 𝘃𝗼𝗶𝗰𝗲 𝗮𝘀𝘀𝗶𝘀𝘁𝗮𝗻𝘁𝘀, 𝗼𝗿 𝗮 𝘀𝗲𝗮𝗺𝗹𝗲𝘀𝘀 𝘃𝗶𝘀𝘂𝗮𝗹 𝗜𝗩𝗥. From confirming a flight to rescheduling a payment, every interaction needs to be conversational, contextual, and continuous.
This evolution is not just about convenience—𝗶𝘁’𝘀 𝗮 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗶𝗺𝗽𝗲𝗿𝗮𝘁𝗶𝘃𝗲.

• Brands that adopt an omni-channel approach see a 𝟮𝟯𝘅 𝗵𝗶𝗴𝗵𝗲𝗿 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝘀𝗮𝘁𝗶𝘀𝗳𝗮𝗰𝘁𝗶𝗼𝗻 𝗿𝗮𝘁𝗲
• 𝟳𝟬% 𝗼𝗳 𝘂𝘀𝗲𝗿𝘀 𝗲𝘅𝗽𝗲𝗰𝘁 conversations to move seamlessly across channels
• 𝟵𝟬% 𝗼𝗳 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝘀 want brands to anticipate their needs

At Phonon, we’re helping Aviation, BFSI and enterprise players bridge this gap with a powerful shift from “𝘁𝗼𝘂𝗰𝗵𝗽𝗼𝗶𝗻𝘁𝘀” to orchestrated journeys:

• 𝗗𝘆𝗻𝗮𝗺𝗶𝗰 𝗙𝗹𝗼𝘄 𝗗𝗲𝘀𝗶𝗴𝗻𝗲𝗿 to build contextual engagement flows
• 𝗔𝗜-𝗽𝗼𝘄𝗲𝗿𝗲𝗱 𝗜𝗩𝗥 that understands and resolves queries, not just routes them
• 𝗣𝗿𝗼𝗮𝗰𝘁𝗶𝘃𝗲, 𝗲𝘃𝗲𝗻𝘁-𝘁𝗿𝗶𝗴𝗴𝗲𝗿𝗲𝗱 𝗲𝗻𝗴𝗮𝗴𝗲𝗺𝗲𝗻𝘁 that reduces wait times and increases satisfaction

Whether it’s a click-to-call trigger or a fully automated chat-voice loop, we help you meet your customer where they are, when they need you.

It’s time to move from 𝗿𝗲𝗮𝗰𝘁𝗶𝘃𝗲 𝘁𝗼 𝗿𝗲𝗮𝗹-𝘁𝗶𝗺𝗲. From 𝘁𝗿𝗮𝗻𝘀𝗮𝗰𝘁𝗶𝗼𝗻𝗮𝗹 𝘁𝗼 𝗰𝗼𝗻𝘃𝗲𝗿𝘀𝗮𝘁𝗶𝗼𝗻𝗮𝗹.

Let’s talk if you’re rethinking customer engagement.

🌐www.phonon.io
📲+91 997 974 6666
✉️connect@phonon.io