Turning IRROPs Into Revenue, Trust, and Loyalty: A New Playbook for Airlines and Airports
February 27, 2026Irregular Operations (IRROPs) have traditionally been viewed as unavoidable cost centers in aviation—weather disruptions, crew …
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Cracking CSAT Score Improvements with 22North
February 18, 2026Customer Satisfaction Scores (CSAT) are fundamental to the airline and airport industry because they measure …
How Free In-Flight Wi-Fi Is Becoming the New Airline Standard
February 9, 2026In today’s ultra-connected world, the expectation of seamless digital access has extended far beyond homes, …
Predictive Disruption Management by 2030: How AI-Driven Communication Will Redefine Airline Operations
January 21, 2026Disruptions have always been a constant in aviation. Weather volatility, air traffic congestion, crew constraints, …
How to Use AI for Smarter Airport–Airline Coordination
January 1, 2026In today’s hyper-connected world, the aviation industry handles billions of passengers annually and generates massive …
The future of airline contact centres: Smarter, faster, and passenger-first
December 12, 2025Airline contact centres used to be a cost centre: phone trees, long hold times, frustrated …
How to Deploy a Resilient Passenger Communication System That Never Goes Down
December 5, 2025Air travel is returning to historic highs. According to IATA projections, global air passenger traffic …
The Rise of Aviation-Specific MCP Integrations
November 27, 2025MCP – or Model Context Protocol – was introduced by Anthropic in 2024. A relatively …
Phonon Partners with Jazeera Airways to Launch ‘JazLink’ — Delivers First In Market Baggage Belt Notifications Ensuring Smoother Arrivals & Faster Turnaround
November 14, 2025National, 13 November 2025: Phonon, India’s leading customer experience automation company, has partnered with Jazeera …
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