Call & Contact Centre Expo 2020


Call & Contact Centre Expo, 2020, Europe’s leading call & contact center event, provides a platform to showcase the latest and most effective technologies trending in Contact Centres. The Expo presents strategies and advancements to industry professionals who are looking to excel in the customer engagement world. The expo will be held in the span of two days i.e. 18th and 19th March, 2020 in London, UK.

Venue of the Expo: 

Excel London
Royal Victoria Dock, 1 Western Gateway, 
Royal Docks, London E16 1XL, United Kingdom

Expo Showtime: 

Wednesday 18th March 2020 – 10:00am to 5:00pm
Thursday 19th March 2020 10:00am to 4:30pm


Phonon Communications Pvt. Ltd. 
Stand 2284

Phonon Communications, also known as or Phonon, is a global provider of enterprise customer communication automation services. Phonon is a global Google Cloud Technology Partner with proven integration with Amazon AWS, IBM Watson, and Microsoft Azure.

We are democratizing artificial intelligence. Our cloud-based and on-premise solutions include ML and AI-powered IVRs, Self-Service Visual IVR, ACDs, Outbound Diallers, Click-to-Call™, and web retargeting solution. Phonon is India`s first multi-modal (speech + text) automation enterprise. Phonon’s award-winning product suite have been proven to:

  • •  Increase lead first-time contact rate by 2.5x
  • •  Lead qualification rate by ~3x
  • •  Increase first-time contact rates to 75%+ with 95%+ final contacts
  • •  Rapidly deploy Cloud AI solution for conversational voice and omnichannel experiences.

We are leading contact center automation solutions provider in India, and are well-recognized in Sectors like Banking and Financial Services, Travel and Aviation, and Online & Media. We will be exhibiting our advanced omnichannel solutions in Call & Contact Centre Expo 2020 at Stand No. 2284.

Experience the power of Call Centre Automation at Stand 2284:
1. Discover the latest trend shaping the future of Call and Contact Centres with Phonon Front Office Automation Suite technology.
2. Know how a communication solution will transform from a multichannel to an omnichannel, with rich media & voice-based communication automation services.
3. Find out what makes our award-winning automation solution cater to your every business communication need, varying from simple IVR, to an Intelligent IVR, to a full-featured Outbound Call Centre Solution.
4. Check out on how we make complex communication flows simple with our state-of-the-art designer module, that helps you build solutions with drag & drop widgets.
5. Be the first to experience a live demonstration of our interactive solutions with use-cases adhering to multiple industries


Ujwal Makhija, Managing Director and CEO of Phonon Communications, will give an exclusive talk on Topic: “Customer Experience & Automation: Case Studies In Call Centre AI Adoption” on Wednesday, 18th March, 14:45, @Hall 15, ExCeL London .
Questions and Answers, during the talk, will provide a limited window of opportunities to discuss the specifics. For in-depth interaction, Ujwal will be available at the Stand 2284, during the Expo.


Want to grab some time at the expo to look at the demonstrations of our products? 
Click on ‘Free Event Ticket’ to register yourself!

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