Why Click-to-Call is a good idea for your website?
Do you know that if you had a click-to-call option on your site, 88% of your customers would have continued with the transaction? Only 12 percent would have walked away! (Source: Forrestor) By relying on your customers to initiate contact, you lose a lot of business because:
- They never fill feedback forms, as they believe companies rarely respond on time.
- They don’t use call extensions as they don’t want to waste their time on a call waiting for their turn or explaining their problems, (and even if they do call they feel they don’t get satisfactory answers.)
As a result, your transactions are delayed. And, when that happens, your lead is as good as gone! By establishing contact with your customers in the first 5 minutes, you increase first-time contact chances by 21 times and lead connection chances by 100 times! (Source: Lead Response Management Study)
Presenting, Phonon’s Click-to-Call services! It automatically connects your website visitors with the most relevant sales representatives within seconds, right when they are interested in a product. You can simply install Click-to-call using widgets, forms or even through your own interface by using our easy APIs!
Here is how this service works.
- Click-to-call calls connect to dedicated agents at your call center or to your roaming field service agents.
- It uses parameters such as Product, Location of Visitor and even the time specifications using our proprietary IntelliRoute technology to route the call to the appropriate call center and agent.
- Call center agents can easily login to their Agent Login interface and receive real-time details of the visitor that they are speaking to and also leave post-call dispositions and comments.
You can also integrate click-to-call with your existing CTI system using our Agent Login APIs. Phonon’s click-to-call services use Amazon’s CloudFront for rapid content delivery to users. With top-of-line data security standards, N+1 redundancy and site level disaster recovery planning, Phonon’s Click-to-Call service is a top-of-line enterprise grade service.
Real-time reporting dashboard permits tagging and tracking of calls and lead conversions based on your meta-data for each call. Click-to-call is compliant with all regulations of TRAI / DoT including NDNC rules. It is also integrated with 3rd party tools like Google Adwords, Value Track, Google Analytics, Salesforce CRM, Microsoft Dynamics, Asterisk ACDs and Avaya systems.
Click-to-call can also be enhanced for SMS-to-Call for your SMS activation campaigns, where inbound SMS leads from customers are put through for instant call-back. Kiosk call-backs from your ATM and kiosk campaigns can have leads received at ATMs or kiosks can be instantly called back using Phonon’s Click-to-Call services.
To experience and know more about our Click-to-Call services, simply SMS ‘Phonon‘ to (91) 9979 746666 or Click the Let’s Talk! icon for an instant call back from our product sales team!